Full PDF Resume

COMMUNITY MANAGER & DIGITAL EXPERIENCE MANAGER
Community & Digital Experience Manager with 6+ years building and scaling technical, B2B-focused communities from the ground up, including Google Cloud's Advanced Computing Community and Dell Technologies' enterprise HPC/AI community. Combines a UX design background with hands-on ownership of event programming, lifecycle email marketing, and digital experience design to consistently outperform industry benchmarks (11.5% email click rates vs. ~2.5% average; 70%+ webinar show rates vs. ~45% B2B average). Operates cross-functionally with product, marketing, and GTM stakeholders to align community programs with business goals, with regular exposure to senior product leadership priorities.

SKILLS
Community Strategy & Programming, Event Production & Management, Lifecycle Email Marketing, Digital Experience & Website Design, Cross-Functional & Stakeholder Partnership, Performance Reporting & Analytics, Visual & Brand Design

TOOLS
Figma, Canva, Google Workspace, Microsoft Office (Excel, Outlook), Mailchimp, Google Analytics, Airtable, Gemini, Zoom, Webex, Hivebrite

EXPERIENCE
Google Cloud – Advanced Computing Community  (via Sojust Solutions) July 2024 – Present
Technical Community & Digital Experience Manager

  • Manage community operations and digital experience for Google Cloud's Advanced Computing Community, supporting a technical audience of 2,000+ members across HPC, AI, quantum computing, and cloud infrastructure, in full compliance with Google's privacy policies

  • Independently plan and execute 50+ virtual and in-person events annually, owning speaker coordination, registration, logistics, run-of-show, and promotion, including a weekly webinar series and quarterly in-person meetups

  • Partner with outbound product management to develop community programming and in-person workshops aligned with GTM's customer acquisition goals, driving a 70%+ average show rate (top sessions 100+ attendees) with 50%+ external attendance

  • Write and manage lifecycle email campaigns averaging an 11.5% click rate and 35.7% open rate; design all Google Cloud-branded promotional assets, including digital ads, social cards, and event graphics

  • Grew the community YouTube channel's subscriber base by 110% and views by 175% year-to-date in 2026 through consistent content strategy and audience-building

  • Leading the redesign of Google Cloud's partner asset repository, rebuilding an outdated, disorganized system into an accessible resource for PMs org-wide

Dell Technologies – HPC Community  (via Vizias) November 2020 – November 2023
Technical Community & Digital Experience Manager

  • Designed and built the end-to-end digital experience for the Dell Technologies HPC Community, creating a platform supporting HPC/AI thought leadership, event engagement, NDA-protected client activity, and public community growth

  • Recruited and organized a community of 1,400+ users, expanding Dell's access to customer insight across HPC and AI and strengthening customer relationships

  • Grew the community audience by 103% in year one and 73% in year two through improved digital experience, content organization, and engagement design

  • Recognized by Dell stakeholders, sales teams, and industry analysts as a key differentiator in customer engagement, directly contributing to new business wins and improved retention in the HPC space

Austin Forum on Technology & Society  (via Vizias, part-time) November 2020 – Present
Website & Digital Experience Coordinator

  • Redesigned the Austin Forum website through user research and testing, increasing event registration by 512% and event turnout by 25%

  • Manage ongoing website updates, event posting, and graphic design to support consistent program promotion

Austin AI Alliance  (via Vizias, part-time) April 2024 – May 2025
Digital Experience & Operations Coordinator

  • Designed and built the Austin AI Alliance website and membership purchasing flow, including a public event submission form that aggregated local AI events into a site-wide feed, positioning the Alliance as a central hub for Austin's AI community

  • Gathered input from the board and committee to guide website direction and translate organizational goals into site features and content

  • Managed backend analytics and financial reporting workflows to support membership tracking and operations

Lumi March 2017 – August 2018
Supply Chain & Operations Coordinator

  • Analyzed supply chain workflows and designed automated purchasing processes using Airtable and Zapier, improving error-free processing from 95% to 99%

  • Managed a rotating portfolio of 60+ client packaging projects, approving production proofs and overseeing manufacturing and delivery, while coordinating logistics and purchasing with 20+ manufacturing partners

  • Partnered with the product team to help design customer-facing and partner-facing dashboards for processing packaging orders, contributing during the company's Series A growth phase

EDUCATION
B.B.A., Supply Chain Management  —  University of Houston
UX Design Certificate  —  General Assembly

Education

General Assembly
User Experience Design Immersive, April 2020

University of Houston
Bachelor of Business Administration, December 2016