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COMMUNITY OPERATIONS MANAGER
AI, HPC, Quantum & Advanced Computing | UX-Trained Digital Experience Strategist

UX-trained technical community and programs professional with experience building and managing communities across AI, HPC, cloud infrastructure, quantum computing, and advanced computing. Skilled in community programming, educational events, lifecycle communications, audience growth, stakeholder management, content promotion, branded creative, and engagement reporting. Experienced translating complex technical topics into accessible community experiences for learners, practitioners, customers, and cross-functional stakeholders.

SKILLS
Technical Community Programs, Developer & Technical Audience Engagement, Community Growth, Educational Event Programming, Speaker Management, Event Logistics, Run-of-Show, Lifecycle Email Campaigns, Copywriting, Audience Development, Community Analytics, Digital Campaigns, Stakeholder Management, Cross-Functional Collaboration, Content Promotion, Brand Governance, Social & Ad Creative, UX Strategy, Information Architecture, User Research, Workflow Optimization, Quantum, AI, HPC & Advanced Computing

TOOLS
Google Workspace, Figma, Adobe Creative Suite, Canva, YouTube Studio, Mailchimp, Slack, GitHub, LinkedIn, HTML, CSS, SEO, Airtable

EXPERIENCE
Google Cloud — Advanced Computing Community Manager
Subject Matter Expert | Contract via Vizias / SoJust Solutions | July 2024 – Present

  • Manage programming and engagement for the Google Cloud Advanced Computing Community, supporting a technical audience of 1,800+ members across HPC, AI, quantum computing, cloud infrastructure, and advanced computing topics.

  • Independently plan and execute 50+ virtual and in-person events, owning speaker coordination, registration, logistics, run-of-show, promotion, and post-event reporting.

  • Lead weekly virtual events and quarterly in-person meetups, with recorded events averaging a 70% show rate, top sessions reaching 100+ attendees, and external participants representing 50%+ of attendance.

  • Partner with product managers, outbound product management, group product leadership, GTM teams, and advanced computing strategy stakeholders to expand community awareness among customer-facing teams and external technical audiences.

  • Write campaign copy and manage lifecycle email communications averaging a 35.7% open rate and 11.5% click rate.

  • Support digital audience growth across community channels, contributing to 10,799 YouTube views and nearly 280% subscriber growth in 2025.

  • Design Google Cloud-branded promotional assets, including digital ads, social media cards, event graphics, and campaign materials for technical programming.

  • Track and report event attendance, audience composition, email engagement, YouTube growth, and content performance to identify programming trends across Quantum AI, HPC, and advanced computing.

Dell Technologies — HPC Community Manager and UX Designer
Contract via Vizias | November 2020 – November 2023

  • Designed and built the digital experience for the Dell Technologies HPC Community, creating a platform for HPC and AI thought leadership, event engagement, NDA-protected client activity, and public community growth.

  • Conducted stakeholder research, gathered business requirements, and translated community goals into user stories, workflows, wireframes, mockups, and information architecture.

  • Helped recruit and organize 1,400+ community users, giving Dell greater access to customer insights across HPC and AI while supporting stronger customer relationships.

  • Increased the community audience by 103% in the first year and 73% in the second year through improved digital experience, content organization, and community engagement pathways.

Austin Forum on Technology & Society — Community Operations and UX Designer
Contract via Vizias | November 2020 – Present

  • Redesigned the Austin Forum website using user research, prototyping, and testing to improve event discovery, registration, and audience engagement for technology-focused programming.

  • Increased event registration by 512% and event turnout by 25% through a simpler, more intuitive digital experience.

  • Maintain and iterate the website to support ongoing event promotion, content updates, podcast access, and an accessible archive of 270+ technology and society events.

Austin AI Alliance — Community Operations and UX Designer
Contract via Vizias | April 2024 – May 2025

  • Supported digital experience, membership operations, and community engagement for an AI-focused organization centered on ethical and inclusive AI adoption.

  • Designed a more intuitive member purchasing experience and managed operational workflows across membership tracking, financial processes, committee coordination, and board support.

Lumi — Supply Chain Product Designer
March 2017 – August 2018

  • Analyzed supply chain workflows and designed automated purchasing processes using Airtable and Zapier, improving error-free rates from 95% to 99%.

  • Managed a rotating portfolio of 60+ custom client packaging projects from design through delivery while maintaining a 99% error-free rate.

  • Coordinated purchasing and logistics with 20+ manufacturing partners, managing invoices, purchase orders, RFQs, bills of lading, and production timelines.

EDUCATION

University of Houston — Bachelor of Business Administration, December 2016

General Assembly — User Experience Design Certification, April 2020

Education

General Assembly
User Experience Design Immersive, April 2020

University of Houston
Bachelor of Business Administration, December 2016